Thank you for shopping at Eselcom. We value your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy for details.

1. Returns

You have 30 days to return an item from the date you received it, provided the following conditions are met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • A receipt or proof of purchase must be provided with your return.

Please note that certain items may be exempt from being returned, such as:

  • Perishable goods (e.g., batteries, consumables).
  • Custom or special-order items.
  • Items marked as non-returnable at the time of purchase.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Partial Refunds

In some cases, only partial refunds may be granted:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

3. Exchanges

If you need to exchange an item for a different one, please contact us. We will replace items that are defective, damaged, or incorrectly shipped. For exchanges, you may be required to return the original item.

4. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect items). In such cases, we will provide a prepaid shipping label.

Please note that original shipping costs are non-refundable unless the return is due to an error on our part.

5. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [Insert contact email] to request a return authorization.
  2. Package the item securely, including all original packaging and documentation.
  3. Ship the item to the provided address using a trackable shipping method.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: info@eselcom.com

Address: Estonia, 10617, Tallinn, Mustamae tee 16/ 6, Business Centre «Marienthali»